سياسة الإستبدال و الإسترجاع

At Car Customz, your car is your own world, and that is why we provide you with accessories and organizational products that add a touch of comfort and elegance to your daily journey. With a flexible return and exchange policy, compliant with the regulations of the Ministry of Commerce in the Kingdom of Saudi Arabia. Shop with full confidence because your satisfaction is always our priority. First: Returns You can request a product return within 7 days from the date of receiving the order in the following cases: - The product arrives with a manufacturing defect or was damaged during shipping. - Receiving a different product from your order. - Your desire to return the product for any other reason, provided it is in its original condition, unused, with all packaging and accessories. When the return request is approved, the amount will be refunded within 7 – 14 working days via the same payment method used. Second: Exchanges We offer you the possibility to exchange the product within 7 days from the date of receipt, according to the following conditions: - The product is in its original condition and unused. - If the exchange is due to personal preference (such as changing the color, size, or shape), the customer bears the shipping costs and any price difference if applicable. - If the exchange is due to an error from the store (wrong or damaged product), we bear all shipping costs. Third: Non-returnable or non-exchangeable products - Products that have been used or installed in the car. - Products that have lost their original packaging or accessories. - Discounted products during sales and discounts (except in cases of a manufacturing defect). - Customized or made-to-order products. Fourth: Steps to request a return or exchange - Visit our website CarCustomz.com and submit a return or exchange request through your account. - Follow the instructions to fill out the form and send the request electronically. - After reviewing and approving the request, you will be provided with the return address to send the product. - Once we receive and inspect the product, your request will be processed either for a return or an exchange. - If you have any inquiries or need assistance during the process, you can contact us via email or our official social media channels.